At AEON Credit Service, we are constantly improving our service as customer satisfaction is very important to us. Your feedback and suggestions about our products and services is important to help us to serve you better. If our services do not meet your expectations, please provide your feedback using the channels below.  

Talk to us at: +6 03-2719 9999

Fax us at: +6 03-27810700

Email us at:

Visit us at your nearest AEON Credit Service branch to provide your feedback. Please click here to locate our branches.

Further Escalation

If your feedback has not been addressed in a satisfactory manner by the above channels, you may then proceed to escalate your feedback or complaint to our Customer Service Improvement Team by clicking and completing the feedback form attached below:

Email us at : (Attention Ms. Shaamini)

Write to us:
AEON Credit Service (M) Berhad
Customer Service Improvement Section
Level 29, Menara Olympia,
No. 8, Jalan Raja Chulan
50200 Kuala Lumpur

Please provide us with your full name, account number and or IC number, telephone or mobile number, email or current correspondence address together with the specific nature of your complaint.

Complaint Handling Procedure

Step 1 : You may lodge a complaint verbally or in writing using the above channel.

Step 2 : Your complaint will be acknowledged within one business day upon receipt.

Step 3 : Complaints will normally require five (5) to 14 business days to be resolved from the date
             of receipt. However if a complaint requires complex investigations, you will be notified of
             the extended timeframe and will be kept updated on the progress accordingly.